A full version of our T&Cs can be found here:
By purchasing goods from Apt Garden you are entering a legally binding agreement with us on the following terms. You should read these terms carefully before purchasing any goods from us.
‘Terms & Conditions’ means the contract of the sale and purchase of goods between yourselves and Apt Garden
‘Delivery Area’ means Mainland UK excluding the Isles of Jersey and Guernsey. Please note there will be extra charges for any deliveries offshore- excluding the Isle of Wight, Scottish Highlands, Scottish Islands, Isle of Man and Northern Island.
‘Goods’ means the products that are available for sale on the Apt Garden Website.
‘The Website’ means our address which is www.aptgarden.co.uk
‘You’ or ‘Your’ or ‘Consumer’ means the buyer of our goods.
1.1 A contract is made for us to sell you goods when we accept an order from you, made via our Website: www.aptgarden.co.uk
1.2 To make a purchase simply browse through the site, adding to the cart any items you may wish to purchase. Once you have finished your order click on View Cart, agree to the terms and conditions and Proceed to Checkout.
It is important that these details are filled in correctly and fully for delivery purposes.
1.3 Orders are accepted if goods are available and your credit or debit card is authorised for the transaction.
1.4 All orders and payments are acknowledged by email.
1.5 We will charge your credit or debit card account for payment on receipt of your order. We accept no liability if a delivery is delayed due to incorrect payment details.
1.6 Your card processing is secured and powered by Square, which provide high levels of security to ensure sensitive information is never compromised. If you pay using Apple Pay and PayPal, they have their own security features to protect any transactions. We only accept pounds sterling.
1.7 We will take reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access. This is including any personal information, credit card and account details that you provide when accessing or ordering from this Website, unless this is solely due to our negligence.
2.1 Our delivery charge for mainland UK are as follows:
For orders outside the UK mainland please call us to confirm the delivery cost.
2.2 We will deliver the goods to the address you specify for delivery of your order. It is important this address is accurate and where possible the goods are signed for.
2.3 Please allow up to 15 working days for some items to be delivered. In the majority of cases delivery will be a lot quicker. If delivery is delayed due to causes beyond our control we will extend the delivery time by a reasonable period and contact you with the new arrangements.
2.4 We cannot accept any liability for any loss or damage to the goods once they have been delivered.
2.5 Our deliveries are carried out by a third party contractor. Although we will attempt to deliver on the arranged schedule we cannot be held responsible for any transport delays that may occur that are outside of our control.
3.1 On a rare occasion, items may become damaged in transit despite the considerable experience of our dispatch team and couriers. Before you sign for the goods, please inspect them to ensure that they have arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before they came into your possession. If the goods are left without a signature, please make sure you contact us within 24 hours of the delivery taking place to notify us of any damages or shortages.
3.2 Damages correctly notified will be replaced free of charge. However if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense.
4.1 You can cancel your order at any time prior to dispatch. If you would like to return, you have 14 working days to return the items after receiving them. You will be responsible for the return of the goods to us in the condition in which they were sent. We will not pay for the goods to be returned to us.
4.2 To receive a full refund, please notify us on our email or phone number that you are returning your goods. Goods must be returned in the same packaging, in their original condition, undamaged and unused. Please contact us before returning any goods.
4.3 Goods must be returned using a tracked service and using our email address (info@aptgarden.co.uk) as the contact. Please take out insurance on the parcel for your protection, as we are unable to refund if any damages occur.
7.1 We do our best to make sure our website is up to date however there may occasionally be human errors. This may involve inaccuracies, omissions within product descriptions, shipping descriptions or pricing.
7.2 This may involve showing products in stock when they unfortunately may be out of stock. We will contact you as soon as we are aware of this issue if this is the case and provide you with a full refund.
8.1 If you have a complaint please contact us on 01636 385908 or email us at info@aptgarden.co.uk
9.1 You can find a copy of our privacy policy here: LINK TO PDF