On a rare occasion, items may become damaged in transit despite the considerable experience of our dispatch team and couriers. Before you sign for the goods, please inspect them to ensure that they have arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before they came into your possession. If the goods are left without a signature, please make sure you contact us within 24 hours of the delivery taking place to notify us of any damages or shortages.
Damages correctly notified will be replaced free of charge. However if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense.
You can cancel your order at any time prior to dispatch. If you would like to return, you have 15 working days to return the items after receiving them. You will be responsible for the return of the goods to us in the condition in which they were sent. Unfortunatly we can not cover the costs for the goods to be returned to us.
To receive a full refund, please notify us on our email or phone number that you are returning your goods. Goods must be returned in the same packaging, in their original condition, undamaged and unused. Please contact us before returning any goods.
Goods must be returned using a tracked service and using our email address (info@aptgarden.co.uk) as the contact. Please take out insurance on the parcel for your protection, as we are unable to refund if any damages occur.